I surprised my family with the new puppy and the owner and her family even helped me plan this special moment. The entire process was better than anything we could have hoped for. Tami kept me informed on the process throughout, sent me picture and video updates daily and answered any questions we had. The puppies are well socialized, as they are put through various stages of socialization to people, pets, noises, etc.. top notch! Then on delivery day, they have a special themed process called “Retriever Day” where no detail is left unchecked. Truly a wonderful experience and deserving of 10stars!